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Integrity |
Code of conduct
Our policies covering ethical business practices - specifically those relating to corruption, gifts, fraud and conflicts of interest - have been clarified over the past few years. We have put a programme in place to establish more consistent standards on business ethics throughout our company. In this process, we have started the implementation of our Code of Business Conduct in the course of 2005. With a few exceptions (see our Sustainability Data Sheet), this implementation has been successful. Central to our actions is the need to explain clearly to employees what HEINEKEN expects of them in every commercial situation. To download our Code of Business Conduct or the Management Primer that we compiled to explain our ethical norms and our approach, please click on the PDF link at the bottom of the page.
Principles
We maintain a zero tolerance towards corruption and fraud. The question of gifts and conflicts and interest is less clear-cut. Social acceptance of 'business gifts' varies from one country to another, making it difficult to lay down hard and fast rules.
Yet we have formulated principles of ethical conduct that take these local variations and sensitivities into account. They prohibit employees from allowing business and personal interests to conflict, or from accepting or giving personal gifts that may impair ethical business relations or jeopardise decisions.
Internal dialogue
Because we believe it to be vital that our international Code of Business Conduct is consistent with local standards and values, the HEINEKEN business conduct programme is based local internal dialogue. Local operating companies define the rules on selected issues themselves within principles and policy parameters imposed by HEINEKEN N.V.
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