Shared services

Heineken is further developing shared services, mainly driven by synergies, but also strengthening risk management and internal control. Main examples of Heineken’s shared services are world-wide technical services to breweries, contracting of raw and packaging materials by Corporate Purchasing, back office activities with regard to Heineken’s export businesses, and shared IT services for all common system operations. Also within various operating companies, there is a movement towards shared services, like in the widely spread wholesale businesses in Western Europe, and various supportive processes in regional operating companies, managing many mid-sized and smaller market operations.